Shipping policy
At Smitty’s Pet World, we are committed to delivering your orders quickly and safely. Please review our shipping policy below.
Processing Time
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All orders are processed within 1–3 business days.
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Orders are not shipped or delivered on weekends or holidays.
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If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional time in transit for delivery.
Shipping Rates & Delivery Estimates
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Shipping charges for your order will be calculated and displayed at checkout.
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Estimated delivery time is 5–12 business days, depending on your location.
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Delivery delays may occasionally occur due to postal service issues or unforeseen circumstances.
Shipment Confirmation & Tracking
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You will receive a shipment confirmation email once your order has shipped, containing your tracking number(s).
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The tracking number will be active within 24–48 hours.
Customs, Duties & Taxes
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Smitty’s Pet World is not responsible for any customs and taxes applied to your order.
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All fees imposed during or after shipping (tariffs, taxes, etc.) are the responsibility of the customer.
Damages
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Smitty’s Pet World is not liable for any products damaged or lost during shipping.
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If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim.
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Please save all packaging materials and damaged goods before filing a claim.
Contact Us
For any questions regarding your order or shipping, please contact us at:
📧 joe22736@gmail.com